Answer a customer review without making things worse

Shops and customer care teams can answer a public review without becoming defensive or making a difficult exchange worse.

Answer a customer review without making things worse. Everything runs in your browser and delivers a clean result without registration.

How to use

Enter the rating given in the review, out of five, in the first field of the form.
Add the customer's name as it appears in the review so the reply can be personalised.
Summarise what is criticised or praised in the comment, without adding details that are not there.
Run Compose, check that the reply stays measured, then copy it for publication.

Example

The sample uses a mixed review about slow delivery and a product that matched expectations. Check that the reply acknowledges the problem, thanks the customer and avoids arguing.

Input

2
Sophie
Slow delivery but product as described

Limits and formats

A public reply affects your reputation, so read it carefully before posting.
The tool does not know your refund policy or the internal details of the case.
One document can be imported, such as a text or YAML file with the review details.

Where processing happens

The rating, name and review content are processed in the browser, keeping the reply private on your device until you decide to copy and use it.

Frequently asked questions

How should I answer a negative review without making it worse?

Stay factual, acknowledge the problem when it is real, and avoid arguing with the customer in public. The tool helps you draft a calm reply that you review before posting.

Can I reply to a positive review with the same tool?

Yes. Enter the rating and what was appreciated, then compose a reply that thanks the customer without using the same formula for every review.

Is the reply posted automatically?

No. The tool produces text for you to copy. You stay in control: check the facts, adjust the name or detail mentioned, then publish the reply yourself.